Terms and Conditions - Vale Furnishings

These Terms and Conditions of Trading apply to all consumer contracts between Vale Upholstery Nottm Limited and our subcontractors ("us/we/our") and the Customer ("you/your") in relation to all sales of goods and services. Additional terms and conditions apply to sales made through our Internet/Web Site, as set out below in Clause 10.

1. Product Specifications
1.1 We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
1.2 Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.
1.3 Leather goods are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
1.4 We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.
1.5 Some self-assembly may be required on certain products.

2. Measurements
2.1 It is your responsibility to ensure that the furniture ordered will pass freely through into your room of choice.
2.2 Please note that the delivery charge includes no allowance for the removal of doors, windows or other fixtures unless specifically stated on your order form.
2.3 The measurements of all furniture and furnishings made by us will be as accurate as possible, but are nevertheless approximate.

3. Prices
All prices include Delivery, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

4. Payments
4.1 In the case of most goods, a minimum deposit of 30% of the total amount payable is required on all orders placed. Some goods will require payment in full at the time of purchase.
4.2 We will contact you as soon as possible to advise you of your estimated delivery date and at this time the balance the balance of any monies due will be payable. Please see clauses 5.1 and 5.2 for details. Only once we have received the balance of any monies due in cleared funds, will we be able to confirm your actual delivery date.
4.3 If you pay by credit or debit card, the transaction will be handled by A+L. The balance of the transaction amount will be paid to Vale Upholstery Nottm Ltd. The total amount payable by you regardless of the method of payment is the same.

5. Delivery
5.1 For all purchases from our Made to order Collections we will contact you to arrange a delivery date when the furniture has been received into our warehouse. We must be able to deliver the furniture into your home within 14 days thereafter. If we are unable to do so due to your default, we will make a charge for storing the furniture beyond this point of £50 a week, which is payable in advance. We will advise you of this charge at the relevant time. After the expiry of 4 months your order shall be cancelled and we shall return he balance of the monies due to you, less the deposit and an administration charge of £50 and any storage charges payable.
5.2 We will deliver your goods on weekdays to any UK mainland address. Standard deliveries are deemed as weekdays, which can be easily and safely delivered into a ground floor room. Additionally we are able to deliver certain goods, in certain areas at the weekend and/or Bank Holidays, along with difficult access deliveries, for which separate delivery charges apply.
5.3 Made to measure curtains and Blinds are delivered to you through the postal service and generally arrive within 21 days from the date of the order.
5.4 Any changes made by you to the content of your order will impact on your delivery date.
5.5 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries.
5.6 You are responsible for providing a safe and reasonable means of access from the public highway to the place of delivery. If our delivery staffs consider that access is unsafe, then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance.
5.7 If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.
5.8 Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Vale Upholstery or delay due to any reasonable rescheduling of delivery.

6. Returns and Refunds
Most furniture, which is made or altered, is done so specifically for you. Once products are ordered from our Made to order collections or you order made to measure curtains, Blinds your order may not be cancelled by you. Once delivered no furniture may be returned nor will we provide any refund unless it is defective or has been accidentally damaged by us in the course of delivery. This does no affect your statutory rights.

7. Guarantees
7.1 The provisions of this clause 7 apply in addition to your statutory consumer rights in relation to faulty or mis described goods. These rights are not affected by the guarantee.
7.2 For the purpose of this clause 7 the guarantor Vale Upholster Nottm Limited, registered address: 674-678 WoodBorough Road, Mapperley, Nottingham, NG3 5FS.
7.3 Guarantees may not be transferred.
7.4 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

8. Claims Under Guarantee
8.1 In the event of a claim under guarantee occurring, please contact the store that sold you the goods, or our Sale Team for direct or Web/Internet purchases (0115 9555184) with the following information; your sales invoice number, your address and contact details and a summary of the problem.
8.2 We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund.
8.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.
8.4 Our guarantees are limited to goods sold and retained in the United Kingdom, and used solely for private and domestic purposes.

9. Other Services
9.1 Furniture Protection Details of our Guardsman furniture protection scheme are available on request in store. Separate terms and conditions apply.
10. Internet/Web Purchases
The following terms and conditions in this clause 10, apply only to purchases made though our Talk Sofa Team & Internet/Web and will not apply to purchases made through our stores, whether in person or by telephone.
10.1 All of our sofas Collections are made to your exact specifications and therefore cannot be cancelled once we have accepted your order.
10.2 Should you require a refund or you have any other query or complaint, please contact our Sale Team on 0115 9555184.
10.3 Our Head Office is at Vale Upholstery Nottm Limited674-678 WoodBorough Road, Mapperley, Nottingham, NG3 5FS. Registered in England 01959691. Our registered office is noted above in clause 7.2.
10.4 The following clauses apply to our Internet Site and Internet/Web orders only:
10.4.1 Our Website has been designed for your convenience and if you have any comments, questions or queries, please contact us on info@valefurnishings.co.uk. If you have experienced technical problems, please send an email to contact@valefurnishings.co.uk.
10.4.2 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.
10.4.3 Some product displayed on the website will be for online purchases and promotions only and are not transferable to sales of our products through our stores.
10.4.4 The contract shall not be concluded until we have received your valid credit card charge or debit card payment details.
10.4.5 Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that an error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
10.4.6 We are entitled to refuse any order placed by you.
10.4.7 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
10.4.8 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
10.4.9 We control and operate the website from our offices within England. Accordingly the laws of England & Wales govern claims relating to, including the use of the website and the materials contained therein. If you choose to access our website from outside England & Wales, you do so on your own initiative and you hereby agree that in the event of a dispute between Vale Furnishings and you, the laws of England & Wales will apply at all times.
10.5 The above does not affect your statutory rights.

12. Data Protection
Vale Upholstery Nottm Limited is a registered data controller in accordance with the Data Protection Act 1998 (”the Act”). We process your personal data in accordance with the Act.

13. Applicable Law
These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.